Privacy Policy
Last updated: 29 June 2026
Last Updated: November 2025
Welcome to Mr. Milk! We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, mobile application, or make a purchase from us.
1. Information We Collect
We collect the following types of information to serve you better:
Account information: Name, email address, phone number, and password when you register.
Order information: Delivery address, order items, payment status, and transaction references.
Payment information: We do not store card details. Payments are processed by Easebuzz, a PCI-DSS-compliant payment gateway.
Usage data: Pages visited, browser type, device type, and IP address collected via Google Analytics and Microsoft Clarity.
Communications: Messages you send us via WhatsApp, email, or our contact form.
3. How We Use Your Information?
To process and fulfil your orders.
To send order confirmations, shipping updates, and invoices.
To send transactional WhatsApp notifications (order status updates).
To respond to your customer support queries.
To improve our website, products, and services.
To comply with legal obligations including GST invoicing requirements.
4. Sharing Your Information
We do not sell or rent your personal information. We share data only with:
Payment processors: Easebuzz (for payment processing).
Logistics partners: Shipping companies to fulfil your delivery.
Communication providers: Brevo (email), Meta (WhatsApp notifications).
Analytics: Google Analytics, Microsoft Clarity (anonymised usage data).
Legal authorities: When required by law or a court order.
5. Data Retention
We retain your personal data for as long as your account is active or as required for legal compliance (e.g., GST records must be retained for 8 years under Indian tax law). You may request deletion of your account at any time by contacting us.
6. Your Rights
Access the personal data we hold about you.
Correct or update inaccurate information.
Request deletion of your account and associated data (subject to legal retention requirements).
Opt out of marketing communications at any time.
To exercise your rights, please email us at info@mittaldairyfarms.com
7. Cookies
We use essential cookies to keep you logged in and remember your cart. We also use analytics cookies (Google Analytics) to understand how visitors use our website. By using our Platform, you consent to these cookies.
8. Security
We use advanced encryption, firewalls, and secure server systems to protect your information. While no system is 100% secure, we continuously update our security protocols to safeguard your data
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: info@mittaldairyfarms.com