Refund & Return Policy
Last updated: 17 June 2026
Our Commitment
At Mr. Milk, we take pride in the quality of every product we ship. If you are not completely satisfied with your purchase, we're here to help. Please read this policy carefully before raising a return or refund request.
Eligibility for Returns
We accept returns or replacement requests under the following conditions:
- The product is damaged, leaked, or tampered upon delivery.
- You received a wrong product or wrong variant.
- The product is expired or within 7 days of its expiry date on delivery.
Return requests must be raised within 48 hours of delivery with photographic evidence of the issue sent to info@mittaldairyfarms.com or via WhatsApp.
Non-Returnable Items
- Products that have been opened, used, or partially consumed (unless damaged on arrival).
- Products purchased during a sale or at a discounted price (unless defective).
- Items where the original seal is broken without a valid reason.
Order Cancellations
- Orders can be cancelled before they are dispatched (status: Pending or Payment Received).
- To cancel, go to My Account → Orders → Cancel Order.
- Once an order is Packed or Shipped, cancellations are not accepted.
Refund Process
Once your return request is approved:
- Refunds are processed within 5–7 business days to your original payment method.
- For UPI and net banking payments, refunds typically reflect within 3–5 business days.
- For credit/debit card payments, refunds may take up to 7–10 business days depending on your bank.
- Shipping charges are non-refundable unless the return is due to our error.
Failed Payment Refunds
If your account was debited but the order was not confirmed, the amount will be automatically refunded within 5–7 business days. If you do not receive your refund after 7 business days, please contact your bank with the transaction reference number.
Contact for Returns & Refunds
Email: info@mittaldairyfarms.com
WhatsApp: +91 99226 76455
Response time: Within 24 hours on business days.