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Refund & Return Policy

Last updated: 29 June 2026

Last Updated: June 2026

Our Commitment

Thank you for choosing Mr. Milk. We take immense pride in the purity and traditional crafting of our premium A2 Desi Cow Ghee. Because our products are fresh food items sealed for safety, hygiene, and health protection, we follow a strict food safety policy regarding returns.

Please read our guidelines below to understand how we handle returns, damages, and refunds.

Cancellations

  • Before Dispatch: You may cancel your order at any time before it leaves our facility. To cancel, please contact our customer care team at 9922-67-6455 immediately. If the order has not been dispatched, a full refund will be processed to your original payment method.

  • After Dispatch: Once an order is handed over to our delivery partners, it cannot be cancelled or modified in transit.

Non-Returnable Items

  • Products that have been opened, used, or partially consumed (unless damaged on arrival).

  • We cannot accept returns if you simply change your mind after receiving the product, as we cannot verify its storage condition once it leaves our sight and therefore cannot restock or resell it.

  • Items where the original seal is broken without a valid reason.

Damaged, Defective, or Incorrect Deliveries

We pack our A2 Ghee in premium glass jars to preserve its authentic Vedic aroma and quality. However, if your order arrives compromised, we will fix it immediately.

You are fully eligible for a free replacement or full refund if:

  • The glass jar is broken or damaged during transit.

  • The outer induction vacuum seal under the lid is broken upon arrival.

  • You received an incorrect item or size by mistake.

The Refund Process

Once your damage/incorrect delivery claim is verified and approved by our team:

  • Mode of Refund: The refund will be credited back to your original payment method (Credit card, Debit Card, UPI, Netbanking) or credited to your Mr. Milk Wallet, depending on your preference.

  • Timeline: Approved refunds are initiated immediately and usually take 5 to 7 business days to reflect in your account, depending on your bank's processing cycles.

How to Claim a Replacement or Refund

  1. Raise a claim with our support team within 24 to 48 hours of delivery.

  2. Email us at info@mittaldairyfarms.com or WhatsApp us at 9922-67-6455 from your registered mobile number.

  3. You must provide clear photos/videos of the damaged packaging, the broken jar, or the incorrect product received, along with your Order ID and the batch number printed on the label.

Note: Any complaints raised after 48 hours of delivery without media proof cannot be processed for safety reasons.

Contact for Returns & Refunds

If you have any questions regarding your order, delivery status, or our policy, our dedicated customer service team is here to help: